SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BestSylva (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestsylva.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Convenient atomizer. For paint in cartridges. Shipping 29 days. Quality is normal
Plastic is not the best quality but for the price I think it's a good deal if you go to be much painting to save you the tiredness by squeezing the nozzle for a long time
All OK .... Clearly attached to the cylinder .... Not yet tried
Nozzles for the balon ordered delivery epacket. They walked 11 days to volzhsky. Packing is a normal package with a doll. The quality of the nozzles is not very, but on the other hand that you can want for this money, you want quality, you need to pay for it. The main thing is everything works. Performs its functions. In general, i'm happy, i put 5 stars.
The item was not tracked, I did not even expect it, the tracking it was still far away. About the quality is not what I can not say, I did not try to paint!
The order was delivered to kaliningrad in a month and a half. Not tracked. Packed well. Looks good. I will check in the work-i will add a review. Thank you store!
It came less than a month, how much will i do not know, all plastic!
3 weeks to Samara. There is a crack, but it does not affect the work. On the cylinder sat well. Your money is worth it. The thing is very comfortable. I recommend
Prishol with a crack. most likely in the mail since the packaging was damaged
The adapter received, came a whole, the plastic is solid enough, there is no smell. there are a couple of slots between the two halves of the adapter,. in the hand lies well... the review will add when I check in the case .. the store thanks for sending the time to the hard for the whole country. health to you.