SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BestSylva (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestsylva.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We walked for a long time, they did not track, but still came. The battery for the remote in the kit is missing, as I will put, I will add a review, thank you to the store.
Упаковано так себе, но вставил, работают. Светят хорошо, цвет одинаковый
The bulbs are bomb-free! Thank you so much!
Comes without Stack but the perfect order
Came in one month in good condition
وصل المنتج كماوصفها البائع شكرا البائع اوصي سوف اترك تعليق لاحق بعد الاختبار
Рекомендую!
produit expédiés rapidement, exactement comme la photo je vais maître un avis supplémentaire quand je vais les tester ,merci pour le vendeur
Got it. I haven't checked yet. I'll add it later.
Got some kind of norm still did not get. Everything looks fine. Packing soft without damage
LED bulbs peeled off upon receipt. The store has been very helpful to assist since the matter was brought to their attention. To solve my issue, I bought another item so that the seller can send over more replacement bulbs via AliExpress which is a faster and safer delivery platform as shared by the Seller. Thinking forward to receiving the new LED bulbs ASAP.
se demoró demasiado , pero llegó
Come on, everybody's working. The quality is thick with silicone, the quality is average
The parcel received is packed perfectly, shine brightly I like I'm happy. Five points recommend this store.
This is a 2nd order. The store is quick to response to the first order whereby the LED bulbs were peeling bad. I think the new batch of LED bulbs are still the same. Just have to suck it up. It’s a dollar LED bulb.
Türkiyeye 15 gün de geldi ampülleri kontrol etmedim sağlam gözüküyor.
Лампочки хорошего качества. Есть небольшие косяки, ну ничего. Товар пришёл можно сказать за месяц. Цвета работают все. Конечно немного с искожением и не точным цветом, но это не страшно. Товаром очень довольна.
Шло в Хабаровск видимо пешком и наконец то пришло, на вид неплохо по трассе не побили,что внутри ещё не проверял.
Very happy with this, just as described in the post.
Good quality lamp in silicone. Put on the backlight of the legs in the fund. It looks beautiful. Before that, they were blue. For a long time I wanted such, twice I ordered from other stores, but the parcels were lost, and this came. I'm happy with the purchase. Seller and I recommend thank you!
It came quickly working
The goods quickly reached, very davolen, looks cool, I advise